IT Production Services – Service Desk Analyst

The Opportunity:

Wrangling is an important support position that is unique to the film and visual effects industry, involved with rendering, data processing and delivering our VFX work to our clients.

What the job involves:

  • Assisting Production in day-to-day deliverables to our clients and other internal departments.
  • Working with our artists in their rendering support needs – investigating technical problems, troubleshooting.
  • Attending to data related requests – such as moving/sorting, processing and ingesting data.

What you would bring with you:

  • Be an excellent communicator and team player.
  • Familiarity with Linux (or any other UNIX.)
  • Willingness to do shift work and variable hours; between 40 - 50 per week.
  • Tertiary Degree or Cert in IT, Comp Sci or Digital Media Design (Animation, Digital Art, 3D Modelling, Web Development.)

Desirable skills you may also bring:

  • Service desk or customer service experience
  • Basic understanding of machine hardware components, networking and system monitoring tools.
  • Experience with a scripting language such as Python
  • Data analysis and graphing.

At Wētā FX we celebrate our diversity and believe in creating an environment where all our crew feel welcomed, respected, supported and appreciated. We define ourselves by the quality of our work, and we’re striving to build a workplace experience that’s second to none. Here at Wētā FX we value open minds and encourage our crew to be themselves.

We aim to provide a discrimination-free experience, beginning from the moment you apply for a role with us. If there is anything we can do to make the recruitment process easier, please let us know at

Currently this role is limited to candidates able to work in Wellington, New Zealand only.

If this sounds like you, please apply without delay!

Location: Wellington, New Zealand